The business, organization, association, or private individual — hereinafter referred to as the “cloud administrator” — who intends to use BookyWay must create an account on the website www.bookyway.com.
By doing so, the administrator can generate access credentials for their clients who request to use the BookyWay application.
Clients of the cloud administrator will receive their access credentials by e-mail.
If you are the administrator of a BookyWay cloud, or if you have created an account on the website www.bookyway.com, CLICK HERE to obtain all information about the processing of your personal data.
If you have instead received access credentials for the BookyWay application through your cloud administrator, please note that Gymtrainer S.r.l., owner of the intellectual property rights of BookyWay, has been expressly appointed as Data Processor of your personal data by the cloud administrator at the time the latter created their account.
The cloud administrator remains the sole Data Controller of your personal data and, as such, transmits to Gymtrainer S.r.l. only the information strictly necessary to create your account (name, surname, e-mail address, and date of birth), exclusively for the purpose of allowing you to use the BookyWay application.
Gymtrainer S.r.l. uses your data only to send you your access credentials by e-mail and to deliver, on behalf of your center’s administrator, e-mails relating to activities strictly necessary for the operation of the system — for example: your enrollment in courses or your transfer from a waiting list (to which you subscribed) to a class when spots become available — with the express exclusion of any use for marketing or profiling purposes.
This section applies to end-user accounts used to access the BookyWay Android app and does not apply to BookyWay cloud administrator accounts.
The end-user account used in the BookyWay app is created and managed by the cloud administrator, who acts as the Data Controller for the user’s personal data.
To request deletion of a BookyWay end-user account and the personal data associated with it, the user may contact the cloud administrator who created the account. The name of the cloud administrator is displayed on the app’s home page after login and is also included in the email sent to the user when the account is created.
If the user is unable to contact the cloud administrator or does not receive a response to the deletion request, the user can submit an account and personal data deletion request directly to Gymtrainer S.r.l. by emailing support@bookyway.com.
The request must be sent from the email address associated with the BookyWay account to be deleted and must include:
Upon receiving such a request, Gymtrainer S.r.l. will delete the BookyWay end-user account and the associated personal data stored in BookyWay systems.
If the User has accepted this function, the application may access the calendar on the User’s device to read, add, or remove related content.
This application may send push notifications to the User if the User has enabled this feature. Notifications can be disabled at any time from the app’s settings or the device settings.
To view the document appointing Gymtrainer S.r.l. as Data Processor, please refer to Article 9 of the Terms of Use BY CLICKING HERE.
To ensure the stability and proper functioning of the application, BookyWay uses a monitoring service called Sentry, provided by Functional Software Inc. (San Francisco, USA).
In the event of an error or crash, the app sends a technical report to Sentry containing information about the device and the state of the application at the time of the incident, such as: device model and type, operating system, app version, available memory, date and time of the event, and technical details of the error.
The transmitted data do not contain directly identifiable information (such as name, surname, e-mail, or date of birth) and are used solely to identify and correct potential malfunctions.
The service is configured to anonymize IP addresses and minimize the amount of data collected.
Sentry processes these data on behalf of Gymtrainer S.r.l., which has appointed it as Data Processor pursuant to Article 28 of Regulation (EU) 2016/679 (GDPR).
The data are retained only for the time strictly necessary for analysis and error resolution, after which they are deleted.
For more information: https://sentry.io/privacy/