❇️ Have you noticed strange behavior in credits?
Before performing manual checks, we recommend clicking the Analyze now button directly on the credits screen. It will give you an automatic analysis of the situation and may already provide the answer you’re looking for.
If, after clicking Analyze now, things still don’t add up, please carefully read the information below: it could be due to an incorrect configuration or a custom setting that excludes credit deduction.
If credits are not being deducted, it means that at the time of the customer’s booking:
- A credit value had not been assigned to those specific activities.
- The customer had been set with the option “credits will not be deducted for bookings…”.
Any changes to the settings above after a booking has already been made will not have a retroactive effect.
If, when a customer cancels a booking, the correct credit amount is not returned:
👉 The credit value was added, removed, or modified after the booking.
In many cases, the user’s credit history (available in their profile, below the credit balance) allows you to identify any anomalies, except in cases where changes to activities are made after registrations.
The data specifically includes:
- Date and time of the operation
- Credits involved
- Type of operation performed
- Title: name of the activity or the credit package from the store
- Start: date and time of registration or cancellation
- Credit balance
- Reason for the operation
- Who performed the operation (customer or which administrator)
- Type of activity (lesson, course, or media)
✴️ Still haven’t solved it?
Go back to the credits screen and click Analyze now: in most cases, you’ll find the exact reason there.