If the media you uploaded is not visible on the client’s devices, it might be due to the structure of the video URL. We have found that some parameters in the URL can be considered invalid by the devices, causing issues in content display.
Cause
Recently, Google and Vimeo introduced tracking parameters in the URL generated when sharing videos. The parameters of a URL include everything that appears after , and including, the question mark.
example: https://vimeo.com//956207419?share=copy
Solution
When copying and pasting the URL into the media, you must remove the parameters, question mark included.
