Some media are not played on Apple devices (iPhone, iPad, Mac)

If the media you uploaded is not visible on Apple devices, it might be due to the structure of the video URL. We have found that some parameters in the URL can be considered invalid by Apple devices, causing issues in content display.


Recently, Google introduced tracking parameters in the URL generated when sharing YouTube videos. The parameters of a URL include everything that appears after the question mark.


When copying and pasting the URL into the media, you must remove the parameters.

If you do not find an answer to what you were looking for, contact us at