Frequently asked questions about courses, classes and activities
A client didn’t move from the waiting list to a confirmed booking
If clients are not being moved from the waiting list to booked slots despite availability, here…
Activities with Credits – Credit Expiration
❇️ CAN I SET AN EXPIRATION DATE FOR CREDITS ❓ Below you’ll find a detailed explanation…
Activities with credits – I already set up my schedule but forgot to assign credits to the activities
❇️ How can I now insert the correct credits into all activities❓ ❇️ In the meantime,…
Activities with credits – Packages valid only for certain classes? Better not
❇️ Sometimes it may seem like a good strategy to create credit packages that can only…
Activities with credits – What value should you assign to credits?
❇️ To avoid complications and keep everything simple and clear for you and your clients, the…
Can I add or remove a member’s booking directly from the web?
Yes, from the booking page just click on the [x] next to the member (you will…
Can I insert my image on a course / class?
No, you must use those in the BookyWay gallery. If there is not one of the…
Clients are able to unsubscribe after the unsubscription period has already ended – or – Clients are not able to subscribe even though the subscription period is still valid
This means that (most likely during the account setup) you have set the wrong time zone….
Customers are able to sign up with an expired subscription date – or – customers are able to sign up without the subscription expiration date set.
This indicates that the settings have not been correctly configured. You just need to navigate to…
How can an instructor access the names of registered participants
📌An instructor user can be a teacher, trainer, expert, or any professional figure managing activities with…
