Frequently asked questions about courses, classes and activities
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A client didn’t move from the waiting list to a confirmed booking
If clients are not being moved from the waiting list to booked slots despite availability, here…
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Can I add or remove a member’s booking directly from the web?
Yes, from the booking page just click on the [x] next to the member (you will…
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Can I insert my image on a course / class?
No, you must use those in the BookyWay gallery. If there is not one of the…
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Customers are able to sign up with an expired subscription date – or – customers are able to sign up without the subscription expiration date set.
This indicates that the settings have not been correctly configured. You just need to navigate to…
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Customers are able to unsubscribe after the unsubscription deadline has passed – or – customers are unable to sign up even though the sign-up period is still active
This usually means that there has been an error setting the correct time zone for your…
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How can I use the custom expiration date?
You can use this expiration date for whatever you need; for example, it could be for…
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How do I set class booking and unsubscription restrictions to manage attendance better?
In BookyWay, you can set a specific time frame for when clients can book a class…
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If the member does not have a smartphone how can he book the classes?
The member can use the web application from a PC, Mac or tablet.
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Is it possible to change a Class or Course already started?
If there are no subscribers, you can delete them or make changes. If, on the other…
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Some media are not played
If the media you uploaded is not visible on the client’s devices, it might be due…
