Yes, you can permanently delete a member from the member database by entering his profile, from the “Delete member” button. If not specifically requested by the member, we advise you not to do so because if the member returns to your health club then you should pay a credit to re-enter it.
Can I delete a member?
The support team is available from Monday to Friday, from 8:00 AM to 5:00 PM, and responds within 24 hours, usually within 4 hours.
In case of urgent matters, please add the word “urgent” in the subject line of your email. Your message will be flagged as high priority and, after an initial triage, the team will respond as quickly as possible.
An issue is considered urgent if it is blocking your work and cannot be postponed.
If you do not find an answer to what you were looking for, contact us at support@bookyway.com