It corresponds to how long before the starting time of the Class or a Course a member can cancel the booking. For example, by setting the value to 4, for a Course whose first class begins on January 10th at 8:00 pm, a member who has enrolled in the Course can cancel the booking before 4:00 pm on January 10th. At 4:01 pm you will not be able to cancel it. This mechanism is necessary to protect the owner of the fitness center, avoding members from canceling bookings at the last minute, preventing therefore other members to book the free place.
What are the number of hours within it is possible to cancel each booking?
The support team is available from Monday to Friday, from 8:00 AM to 5:00 PM, and responds within 24 hours, usually within 4 hours.
In case of urgent matters, please add the word “urgent” in the subject line of your email. Your message will be flagged as high priority and, after an initial triage, the team will respond as quickly as possible.
An issue is considered urgent if it is blocking your work and cannot be postponed.
If you do not find an answer to what you were looking for, contact us at support@bookyway.com