If you need to modify a large number of already published events with registered participants (a significant number), you can submit a request to support.
🔹 To ensure a quick intervention and avoid irreversible errors, please provide clear and precise details.
We recommend accessing the activities page and using the available filters to check the activities you need to modify. Then, include this information accurately in your request.
Request Format
Subject: Bulk activity modification request
Account ID and Account Name: 👉🏼 Click here to find your Account ID 📌
Description:
DISTINCTIVE DATA OF ACTIVITIES TO BE MODIFIED (example)
Date range: 10/12/24 to 10/05/25
Title: Yoga L1
Day of the week: Tuesday
Start times: 9:00 AM, 6:00 PM
Instructor: Giovanni Rossi
Sala/Indirizzo: Green
DATA TO BE MODIFIED (example)
New Title: Yoga Level 1
Available Spots: 10
Credits: 5
Visibility: 50 days
New Instructor: Antonio Bianchi
Instructor Options: Name and contact details of registered participants
📩 Once the request is received, the support team will proceed with verification and the necessary modifications.
The support team is available Monday to Friday from 8:00 AM to 5:00 PM and responds within 24 hours, usually within 4 hours. In urgent cases, add the word “urgent” to the email subject. Your email will be marked as high priority, and after an initial triage, the team will intervene accordingly. A request is considered urgent if it is blocking you and cannot be postponed.
