The member has lost the invitation email with credentials, how can he retrieve them?

The user must open the BookyWay App and, from the login screen, click on “Recover password”. They must then enter the email address used in their profile and click on “Send”.

💡 Note: If the user is already logged into the App but needs to recover their password, for example to log in from another device, they must first log out. To do so, they need to go to the Account menu and click on “Log out”. Once they are back on the login screen, they can use the “Recover password” function.

Alternatively, as an administrator, you can access the user’s profile and click on “Resend invitation email”.

The support team is available from Monday to Friday, from 8:00 AM to 5:00 PM, and responds within 24 hours, usually within 4 hours. In case of urgent matters, please add the word “urgent” in the subject line of your email. Your message will be flagged as high priority and, after an initial triage, the team will respond as quickly as possible.
An issue is considered urgent if it is blocking your work and cannot be postponed.

If you do not find an answer to what you were looking for, contact us at support@bookyway.com