Payments and Billing
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Credits are not being deducted from customer bookings – or – credit counts don’t add up
❇️ Have you noticed strange behavior in credits? Before performing manual checks, we recommend clicking the Analyze now button directly on the credits screen. It will give you an automatic analysis of the situation and may already provide the answer you’re looking for. If, after clicking Analyze now, things still don’t add up, please carefully read the information below: it could be due to an incorrect configuration or a custom setting that excludes credit deduction. If credits are not being deducted, it means that at the time of the customer’s booking: Any changes to the settings above after a booking has already been made will not have…
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How much do I have to pay for each workout card created for a member?
Nothing. Payment is only for each new Member entered and not for the cards he uses or that are created.
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New BookyWay subscriptions: plans, credits and useful information
Go straight to the section that applies to you WHERE WOULD YOU LIKE TO START? Each link takes you directly to the relevant section. 01 The transition For accounts created before 27 September 02 Remaining credits For accounts created before 27 September 03 Subscription plans 04 Subscription terms and prices 05 Client count changes 06 Renewals and changes 07 Payments 08 Multiple accounts 09 Free trial FAQS ABOUT THE TRANSITION CLEAR AND STRAIGHTFORWARD ANSWERS Open only the questions you are interested in. You can return to the contents at any time. Getting started 01. Moving to the new model Your…
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What happens if a member leaves and then returns later?
If the member’s profile is still in your user list, they can return and continue using BookyWay without needing to be registered again.
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Who receives the BookyWay invoice, and when?
After purchasing the credits, the invoice is sent by email, usually within 14 days. 🆕 New: You can now specify a different email address to automatically receive all BookyWay invoices. 🌟 This option is especially useful if you want invoices to go directly to the person or department handling accounting. 🔧 To set the billing email address, go to the Settings menu, open the Tax Information section, and enter the desired email in the appropriate field. 👇 Check out the GIF below to see where this setting is located Click here to learn how to use the administration platform from your phone