Tips
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My client can’t book an activity. What should I check?
When a client is unable to book an activity, the first step is to understand exactly what issue they are experiencing. |1. The client cannot see the activities in the app If the client cannot see the activities you have published, please refer to the dedicated FAQ:👉 Why can’t my clients see the activities I’ve created? |2. The client can see the activity but cannot book it Always ask the client which message appears in the app when they try to book. This will help you identify the cause of the problem more easily. Then check the following: If the client…
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Use two or more BookyWay accounts to manage your center.
Why create more accounts? Here are a few great reasons why you should consider it: 🏪 🏩 Manage multiple centers separately: if you have multiple locations, more accounts allow you to keep them optimally organized. 🧘🏻♀️ 🏊🏼♀️ Distinction of activities: to manage fundamentally different activities on separate calendars and reduce confusion. For example, a multifunctional center that wants to manage swimming activities separately from gym sessions, online activities, or sauna access. 😎 Tailored solutions for your business model: to manage bookings that require complicated settings that you couldn’t resolve by keeping all your activities on a single account. 🎯 Targeted visibility for customers: show specific activities only to…
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What is the Credit Report?
The Credit Report is a tool that allows you to monitor the usage and expiration of user credits.Through the available reports, you can: 🔸 Where can I find the Credit Reports? You can access the Credit Reports in two ways: | CREDIT EXPIRATION REPORT The Credit Expiration Report allows you to see which credits are expiring within a specific period, helping you monitor and proactively manage user credit expirations. 🔸 How to use the Credit Expiration Report? 🔸 What does the downloaded file contain? The system will generate an Excel file including: 🔸 What is the cloud icon column for?…