Search the FAQ
Ensure that the answer to your question isn’t already available in the FAQ by searching with a keyword, just like you would in a search engine.
We remind you that finding an answer in the FAQ on your own is much quicker, and it also helps you understand the functionality of BookyWay better.
Watch the Video Tutorials
On our dedicated video tutorial page, you will find many short explanatory videos organized by functions, allowing you to view the feature you’re interested in from both the administrator’s (admin platform) and the client’s (App) perspectives. You can find the video tutorials by clicking HERE.
Read the help tutorials with the question mark?
If you’re experiencing unexpected behavior or unsure how to use a field or set of information, make sure you’ve carefully read the tutorials marked by an icon with a question mark (?). The tutorials are available throughout the admin portal interface; they offer specific and detailed explanations.
Surprise me✨
If you’re unsure about how to configure user booking options or global booking settings, use the “Surprise me” button. Thanks to artificial intelligence, it will surprise you with insights into the impact of your changes.
Send an email
- Send a new email to support.en@bookyway.com (do not reply to previously closed ticket emails)
- Copy* and paste your account data to speed up your identification.
- Indicate the type of request in the subject (e.g., bulk changes, issues with the app, email change, new feature, clarifications).
- Describe your request as detailed as possible. In the case of errors or unexpected behavior, attach screenshots or videos to help us understand the issue.
SPECIFIC REQUESTS
Request to change user data
It is not possible to modify key user information such as first name, last name, or email. The email can only be changed by the user if it was rejected by the recipient’s mail servers (read this FAQ). To submit a change request, the email must be formatted as follows:
Account ID: 1234– Account Name: Center Name (how to copy account data)
original data:
First name:
Last name:
Email:
New data:
First name:
Last name:
Email:
Request for bulk calendar changes
When you need to make changes to a large number of events (at least 15) that have already been published and have registrants, you can submit a request to support. To help streamline our work, speed up response times, and avoid irreversible errors, we ask for your attention and precision. We recommend going to the activities page and using the filters to verify the result and then reporting them in the distinctive data below.
Account ID: 1234 – Account Name: Center Name (how to copy account data)
Distinctive data of activities to be changed (example)
Range: from 10/12/24 to 10/05/25
Title: Yoga L1
Day of the week: Tuesday
Start time: 9:00 AM, 6:00 PM
Instructor: Max Smith
Room/location: Green
Data to be modified (example)
Title: Yoga Level 1
Available spots: 10
credits: 5
Visibility: 50 days
Instructor: Alex Taylor
Instructor options: Name and contact info of registered participants
…
Service
The support team is available from Monday to Friday, 8 AM to 5 PM, and responds within 24 hours, typically within 4 hours. For urgent matters, add the word “urgent” to the subject line of the email. Your email will be flagged with high priority, and after an initial triage, the team will respond as soon as possible. An urgent issue is defined as something that is blocking you and cannot be postponed.
Tutorial and Surprise me
Copy the account data
From a computer: Once logged into the admin dashboard, click on the avatar, and then the copy button. The data will be copied to the clipboard and can be pasted into your email response.
From a phone: Once logged in, scroll down to the bottom of the homepage and click on the copy button.
