Search the FAQs
Make sure that the answer to your request is not already available in the FAQs by searching for a keyword as if using a search engine.
Remember that finding an answer in the FAQs on your own is much faster and also helps you better understand how BookyWay works.
Watch Video Tutorials
On our dedicated video tutorial page, you can find many short, explanatory videos divided by function. These videos allow you to see the feature you are interested in, both from the administrator side (administration platform) and the App side (customer).
You can find the video tutorials by clicking HERE
Read the Tutorials with the Question Mark?
If you are experiencing unexpected behavior or are unsure how to use a field or a set of information, make sure you have carefully read the tutorials marked with a question mark icon (?). These tutorials are available throughout the administration portal interface and provide specific and detailed explanations.
✨ Analyze now
If you have doubts about configuring user booking options or global booking settings, use the Analyze now button. Thanks to artificial intelligence, it will provide you with insights into the impact of your changes.
Send an Email
- Send a new email to support@bookyway.com (do not reply to previously closed ticket emails).
- Copy and paste your account details to speed up identification 👉🏼 click here to find your Account ID
- Indicate the type of request in the subject (e.g., mass modification, app issues, email change, new feature, clarifications).
- Describe the request in as much detail as possible. In case of errors or unexpected behavior, attach screenshots or videos to facilitate understanding of the issue.
What is My BookyWay Account ID?
🔍 Click here to access the page with all the details
How can I request a change to a customer’s name or email?
🔍 Click here to access the page with all the details
How Can I Request Mass Modifications to Activities?
🔍 Click here to access the page with all the details
The support team is available Monday to Friday from 8:00 AM to 5:00 PM and responds within 24 hours, usually within 4 hours. In urgent cases, add the word “urgent” to the email subject. Your email will be marked as high priority, and after an initial triage, the team will intervene accordingly. A request is considered urgent if it is blocking you and cannot be postponed.
