User List
How many members can I add to my Fitness Club?
There is no limit to the number of members that can be added.
How to Submit a Support Request
Search the FAQs Make sure that the answer to your request is not already available in…
I mistyped a customer’s first or last name. How can I change it?
Currently, it’s not possible to make these changes on your own. In the future, we plan…
I’ve finished my trial period and can’t add new users. How do I purchase credits? What happens now?
After the trial period, you will have access to all features except for adding new customers,…
If a member does not have an e-mail address, how can he/she book the courses?
No problem. You can insert the member by checking the “no mail” checkbox. Obviously in this…
If a member is already registered at BookyWay in another Gym?
No problem. When you register the member in your center, he/she will receive the invitation via…
If a member unsubscribes from the health club and then returns do I have to pay a credit again?
No, if John Doe were to unsubscribe from my center and then subscribe later You will…
If I mistakenly enter the same member a second time, will I have to pay again?
No, the system prevents you from entering the same e-mail address twice.
If the member does not have a smartphone how can he book the classes?
The member can use the web application from a PC, Mac or tablet.
The member has lost the invitation email with credentials, how can he retrieve them?
The member must access the home page from the smartphone app, click on “Recover password”, enter…