User List
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How many members can I add to my Fitness Club?
There is no limit to the number of members that can be added.
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How to Submit a Support Request
Search the FAQs Make sure that the answer to your request is not already available in
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I mistyped a customer’s first or last name. How can I change it?
Currently, it’s not possible to make these changes on your own. In the future, we plan
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I’ve finished my trial period and can’t add new users. How do I purchase credits? What happens now?
After the trial period, you will have access to all features except for adding new customers,
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If a member does not have an e-mail address, how can he/she book the courses?
No problem. You can insert the member by checking the “no mail” checkbox. Obviously in this
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If a member is already registered at BookyWay in another Gym?
No problem. When you register the member in your center, he/she will receive the invitation via
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If a member unsubscribes from the health club and then returns do I have to pay a credit again?
No, if John Doe were to unsubscribe from my center and then subscribe later You will
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If I mistakenly enter the same member a second time, will I have to pay again?
No, the system prevents you from entering the same e-mail address twice.
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If the member does not have a smartphone how can he book the classes?
The member can use the web application from a PC, Mac or tablet.
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The member has lost the invitation email with credentials, how can he retrieve them?
The member must access the home page from the smartphone app, click on “Recover password”, enter