User List
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How many members can I add to my Fitness Club?
There is no limit to the number of members that can be added.
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How to Submit a Support Request
Search the FAQs Make sure that the answer to your request is not already available in the FAQs by searching for a keyword as if using a search engine. Remember that finding an answer in the FAQs on your own is much faster and also helps you better understand how BookyWay works. Watch Video Tutorials On our dedicated video tutorial page, you can find many short, explanatory videos divided by function. These videos allow you to see the feature you are interested in, both from the administrator side (administration platform) and the App side (customer).You can find the video tutorials…
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I mistyped a customer’s first or last name. How can I change it?
Currently, it’s not possible to make these changes on your own. In the future, we plan to release an update that will allow modifications (at the cost of 1 credit to prevent fraud related to the BookyWay payment mechanism). This is why we emphasize the importance of careful data entry in that section of our platform. Until then, please send a request to BookyWay support, specifying the incorrect name and the correct one, and we will make the change for you free of charge within 2 working days.
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I’ve finished my trial period and can’t add new users. How do I purchase credits? What happens now?
After the trial period, you will have access to all features except for adding new customers, for which you need to purchase credits. Payments can be made with PayPal or a credit card (including prepaid cards) using the purple “BUY” button that becomes active on the homepage after the trial period. You can find it at the top above the menu if you’re using a PC/Mac, or in the bottom right box if you’re using a phone. Credits will be immediately available and do not expire. Next to the “BUY” button, you’ll always see the number of available credits, which…
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If a member does not have an e-mail address, how can he/she book the courses?
No problem. You can insert the member by checking the “no mail” checkbox. Obviously in this case you will have to manage his/her booking. You will also be able to make workout cards for him/her, however instead of seeing them from the app you will have to print them for him/her. If in the future an e-mail address will become available, you may enter it (in doing this after the trial period, a credit will be deducted).
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If a member is already registered at BookyWay in another Center?
No problem. When you register the member in your center, he/she will receive the invitation via e-mail and from the app the member can switch from one center to another with a simple “touch”.
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If a member unsubscribes from the health club and then returns do I have to pay a credit again?
No, if John Doe were to unsubscribe from my center and then subscribe later You will not have to pay anything.
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If I mistakenly enter the same member a second time, will I have to pay again?
No, the system prevents you from entering the same e-mail address twice.
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If the member does not have a smartphone how can he book the classes?
The member can use the web application from a PC, Mac or tablet.
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My client can’t book an activity. What should I check?
When a client is unable to book an activity, the first step is to understand exactly what issue they are experiencing. |1. The client cannot see the activities in the app If the client cannot see the activities you have published, please refer to the dedicated FAQ:👉 Why can’t my clients see the activities I’ve created? |2. The client can see the activity but cannot book it Always ask the client which message appears in the app when they try to book. This will help you identify the cause of the problem more easily. Then check the following: If the client…